TheFinal Fantasy XIVCallback Campaign is back, giving Warriors of Light another way to reel friends back into the MMORPG. And, as is notoriously the case with anything Square Enix account-related, someFFXIVplayers are confused by the event or unable to find their email.
If that’s the case for you, I’ll explain a few possibilities behind why you haven’t received yourFFXIVCallback Campaign email just yet, along with a quick breakdown of how the whole thing works.
Emails are sent out in batches
If you or a friend are still searching for your Callback Campaign email, then it could simply be that Square Enix hasn’t sent out the latest batch of emails yet. The free period started last Wednesday, June 29, 2025, and runs until December 14, butFFXIVemails don’t go out immediately.
According to the Square Enix EUsupport FAQ, Callback Campaign emails “are sent out periodically throughout the week, so you may need to wait a few days until an invitation is sent to you.”
Meanwhile, the NAFFXIVofficial sitenotes, “invitation emails will be sent once per day.” So, if you just invited a friend hours ago, they may not see anything for a while.
Double-check your Square Enix account
This one is a pain, but double-check to make sure your email address registered in the Mog Station is also your Square Enix Members account email. I had this problem last year, and to get a Fan Fest invite, I had to contact Square Enix support to merge the accounts and opt me into marketing emails. Until then, I couldn’t receive promotions associated with myFFXIVaccount.
To check your Square Enix Members email:
You can also check your Linked Account status from the settings menu, which should show yourFFXIVID associated with the character trying to participate. That same Square Enix FAQ also mentions double checking your account email, noting:
“Furthermore invitation emails are sent to the email address registered on the Square Enix account, so please be sure to check the inbox of the email account registered to your account. […] If you refused the invitation email or opted out by mistake, but wish to receive invitation emails in the future, then you can contact us at the Support Centre to have the settings changed.”
What are the Callback Campaign requirements?
If you’re trying to invite a player who doesn’t fit the Callback Campaign requirements, they won’t receive an email regardless of any invites. Before you go troubleshooting, make sure they fit the bill.
Youshouldreceive an regardless of whether or not the player you’ve invited meets the requirements, updating you on the status of your request. Hopefully, this helps ease your lost email anxieties, and good luck getting those Gold Chocobo Feathers.
